Training from the Heart
Training from the Heart argues that the most effective and influential learning professionals have at least two things in common-they know why they are trainers and they understand that training is a partnership. This book shows its readers how to find their own training heart, and use this discovery to create a better climate for learning in which learners actually apply the lessons from the classroom to the job.Developing Your Natural Training Abilities to Inspire the Learner and Drive Performance on the Job Barry Lyerly, Cyndi ... TELEPHONE WIZARDS Anyone who trains telephone customer service representatives should listen on the line withanbsp;...
| Title | : | Training from the Heart |
| Author | : | Barry Lyerly, Cyndi Maxey |
| Publisher | : | American Society for Training and Development - 2000 |
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