State Agency Use of Customer Satisfaction Surveys

State Agency Use of Customer Satisfaction Surveys

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James Nobles Page 2 Adapting pre-existing customer satisfaction surveys to performance report requirements is difficult. ... The standards and requirements introduce survey design discipline not historically present within an agency collecting survey data for internal program assessment ... Nor does the report identify any legislative reaction to the customer service measures provided in the 1994 reports.

Title:State Agency Use of Customer Satisfaction Surveys
Publisher: - 1995

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