How to Write Terrific Training Materials

How to Write Terrific Training Materials

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For example, will the learner who is studying to be a customer service representative be tested on how to answer a customera#39;s inquiry by: - Case study: Read a situation and answer questions about how to respond to the inquiry. - Role play:anbsp;...

Title:How to Write Terrific Training Materials
Author: Jean Barbazette
Publisher:John Wiley & Sons - 2013-04-17

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